Refund & Cancellation Policy

Every project is split into milestones defined in your quotation, each with its own deliverables and payment. You review and approve each milestone before we move to the next, so what you have paid always matches what you have actually received.

If you cancel a project:

• Before work begins: you receive a full refund of anything paid, minus third-party costs already incurred on your behalf (such as licences or store fees)
• Mid-project: you pay for milestones already delivered and for work completed on the current milestone; anything paid beyond that is refunded
• Milestones that have been delivered and approved are non-refundable

If a delivered milestone doesn't match its agreed specification, tell us and we will fix it at no charge. If we cannot bring it to specification within a reasonable time, you are entitled to a refund for that milestone.

Maintenance and support plans can be cancelled at any time with notice before the next billing date. The period already under way is not refunded; prepaid, unused whole months are.

Email support@tech-lumen.com from the address on the invoice, including the invoice number and the reason for the request. We reply within 5 business days.

Approved refunds are returned to the original payment method within 7–14 business days, depending on your bank and the payment provider.

If your situation isn't covered here, write to us — we'll handle it the way we'd want to be treated ourselves.